MOD3RN Care Pty Ltd and MOD3RN Cloud Pty Ltd (collectively referred to as “we”, “our” or “us”) are committed to protecting the privacy of personal information we collect and process. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as applicable international privacy laws where relevant.

This Privacy Policy applies to both:

• MOD3RN Care – virtual care, telehealth, AI-driven screening, and related health technology services.
• MOD3RN Cloud – secure healthcare-focused private cloud, hosting, and data management solutions.

We may collect the following types of information:

• Personal Information: Name, contact details, job title, organisation, date of birth, billing details.
• Health Information (MOD3RN Care only): Medical records, screening results, and other health-related data provided with consent.
• Technical Data: IP address, browser type, device information, access times, referring website addresses.
• Account & Service Data: Login details, preferences, and usage patterns of our platforms.
• Business Information: For our enterprise clients – company details, contracts, project data.

We collect personal information directly from you when you:

• Use our websites, portals, or cloud services.
• Contact us by phone, email, or in person.
• Subscribe to newsletters or request information.
• Participate in trials, pilots, or events.
• Provide data as part of a business engagement or service delivery.

We may also collect information from third parties with your consent or where otherwise permitted by law.

We use personal information for:

• Providing and managing our services.
• Processing transactions and billing.
• Communicating with you about products, services, and updates.
• Technical support, troubleshooting, and service improvement.
• Compliance with legal obligations and regulatory requirements.
• Research, development, and analytics (de-identified where possible).

We will not sell your personal information. We may share it with:

• Our employees, contractors, and trusted service providers who assist in service delivery.
• Healthcare professionals (for MOD3RN Care services, with your consent).
• Business partners and technology vendors under binding confidentiality agreements.
• Government agencies or regulators when required by law.
• Overseas recipients where necessary for service delivery (with safeguards in place).

We store your data in secure facilities, including Australian-based sovereign data centres for MOD3RN Cloud and HIPAA/GDPR-compliant environments for international clients.

We use encryption, access controls, and monitoring to protect against unauthorised access, loss, or misuse.

You have the right to:

• Access and correct your personal information.
• Withdraw consent (where applicable).
• Request deletion of your data (subject to legal requirements).
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we’ve breached your privacy.

We use cookies and similar technologies to improve website functionality and analyse traffic. You can manage cookies through your browser settings, but some site features may not work without them.

We may update this Privacy Policy from time to time. The latest version will be published on our websites.

For any privacy-related enquiries, please contact:

Privacy Officer – MOD3RN Care / MOD3RN Cloud

Email: care@mod3rncare.com

Address: Level 24, Three International Towers, 300 Barangaroo Avenue, Sydney NSW 2000 Australia